The sliding compartment door latch on the floor center console may be damaged and the door may not open on some 2015-2018 Escalade models. (Fig. 5)
Fig. 5
The sliding compartment door is a “push-push” door, which means it is designed to be pushed to open and pushed to close. When the door is pushed forward to close, the latch releases and the door closes. If the push handle on the door is used as a pull handle to close the door, the door latch can be damaged. (Fig. 6)
Fig. 6
If the sliding door latch is damaged, do not replace the floor center console compartment assembly. The sliding door latch is available separately to repair this condition without having to replace the complete console assembly. Follow the Front Floor Console Cup Holder Door Latch Replacement procedure in the appropriate Service Information to replace the latch.
If the sliding door is locked in the closed position, reset the inertia lock (Fig. 7) by depressing the release tab on the underside of the console assembly. (Fig. 8)
Fig. 7
Fig. 8
TIP: Be sure to explain to customers how to properly operate the push-push operation of the sliding door.
– Thanks to Hassan Abdallah
